Privacy Policy
Effective Date: [17.11.2014]
At Bali Brides (PT Bali Event Services), your privacy is very important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Who We Are
Bali Brides is a full-service wedding and event planning company based in Bali, Indonesia, trading as PT Bali Event Services. We also operate related brands including Light Up Letters Bali, My Bali Celebrant, Bali Concierge Co., and Plan My Event Bali.
Information We Collect
Inquiry & Communication
Submit an inquiry form, request a quote, or contact us through our website or social media
Booking & Payments
Book planning services, courses, or concierge support
Subscription & Communities
Join our online communities or subscribe to our podcast or newsletters
Preferences & Feedback
Names, email addresses, phone numbers, and postal addresses
How We Use Your Information
- Provide wedding planning, event, and concierge services
- Prepare proposals, contracts, and invoices
- Manage supplier bookings on your behalf
- Communicate updates, reminders, and planning timelines
- Share helpful resources such as courses, guides, or podcasts
- Improve our services, website, and client experience
- Meet our legal and tax obligations in Indonesia and Australia
Sharing Your Information
We only share personal information when necessary to provide our services. This may include:
Trusted suppliers
(venues, florists, caterers, entertainers, celebrants, etc.) for confirmed bookings
Technology platforms
we use to operate (e.g., Google Workspace, Skool, QuickBooks, Podia, Zoho, TeamUp)
Financial or legal advisors
We help you in where required by law
We do not sell or rent your personal data to third parties.
International Data Transfers
As many of our clients are based overseas, your information may be transferred to or stored in countries outside Indonesia (for example, in Australia, New Zealand, or where our software providers host data). We ensure reasonable measures are in place to protect your information wherever it is processed.
Data Retention
We keep your personal information only as long as necessary to:
- Deliver your wedding or event services
- Meet financial and legal record-keeping requirements
Support future bookings, anniversaries, or after-care services you may request
Your Rights
Depending on where you are located, you may have the right to:
- Access, update, or correct your information
- Request deletion of your personal data
- Withdraw consent to certain communications
- Lodge a complaint with your local data protection authority
To exercise these rights, please contact us at tristan@balibrides.com.au.
Security
We take reasonable steps to protect your personal information, including secure storage, password-protected systems, and limited access by authorized staff only.
Cookies & Tracking
Our website and advertising platforms (including Meta, Google, and others) may use cookies or similar technologies to:
- Improve your browsing experience
- Understand visitor traffic
- Provide personalized ads and retargeting
You can manage or disable cookies through your browser settings.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated.