Privacy Policy

Effective Date: [17.11.2014] 

At Bali Brides (PT Bali Event Services), your privacy is very important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy explains what information we collect, how we use it, and the choices you have. 

 Who We Are 

Bali Brides is a full-service wedding and event planning company based in Bali, Indonesia, trading as PT Bali Event Services. We also operate related brands including Light Up Letters Bali, My Bali Celebrant, Bali Concierge Co., and Plan My Event Bali. 

 Information We Collect 

We may collect personal information when you: 

  • Submit an inquiry form, request a quote, or contact us through our website or social media
  • Book planning services, courses, or concierge support
  • Join our online communities or subscribe to our podcast or newsletters
  • Communicate with our team via email, phone, or WhatsApp

This information may include: 

  • Names, email addresses, phone numbers, and postal addresses
  • Wedding details such as preferred venues, dates, and guest numbers
  • Payment and invoicing details (handled securely through third-party providers)
  • Preferences, feedback, or special requirements (e.g., dietary or accessibility needs) 
     

How We Use Your Information 

We use your information to: 

  • Provide wedding planning, event, and concierge services
  • Prepare proposals, contracts, and invoices
  • Manage supplier bookings on your behalf
  • Communicate updates, reminders, and planning timelines
  • Share helpful resources such as courses, guides, or podcasts
  • Improve our services, website, and client experience
  • Meet our legal and tax obligations in Indonesia and Australia 
     

Sharing Your Information 

We only share personal information when necessary to provide our services. This may include: 

  • Trusted suppliers (venues, florists, caterers, entertainers, celebrants, etc.) for confirmed bookings
  • Technology platforms we use to operate (e.g., Google Workspace, Skool, QuickBooks, Podia, Zoho, TeamUp)
  • Financial or legal advisors where required by law  

We do not sell or rent your personal data to third parties. 

International Data Transfers 

As many of our clients are based overseas, your information may be transferred to or stored in countries outside Indonesia (for example, in Australia, New Zealand, or where our software providers host data). We ensure reasonable measures are in place to protect your information wherever it is processed. 

Data Retention 

We keep your personal information only as long as necessary to: 

  • Deliver your wedding or event services
  • Meet financial and legal record-keeping requirements
  • Support future bookings, anniversaries, or after-care services you may request

Your Rights 

Depending on where you are located, you may have the right to: 

  • Access, update, or correct your information
  • Request deletion of your personal data
  • Withdraw consent to certain communications
  • Lodge a complaint with your local data protection authority  

To exercise these rights, please contact us at tristan@balibrides.com.au. 

 

Security 

We take reasonable steps to protect your personal information, including secure storage, password-protected systems, and limited access by authorized staff only. 

Cookies & Tracking 

Our website and advertising platforms (including Meta, Google, and others) may use cookies or similar technologies to: 

  • Improve your browsing experience
  • Understand visitor traffic
  • Provide personalized ads and retargeting  

You can manage or disable cookies through your browser settings. 

Updates to This Policy 

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly stated. 

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